5 Stars for Customer Satisfaction – Thakeham Homes

More than 90% of our customers would recommend us to a friend.


At Thakeham, we have always placed a strong emphasis on quality. We are committed to people, to communities, and to creating amazing places to live.

The Home Builders Federation (HBF) awards 5 stars for customer satisfaction to companies who receive a rating of at least 90% in its National New Homes Customer Satisfaction Survey.

This rigorous and independent survey allows our homeowners the opportunity to rate us on build quality, design, sales, and customer care

Homeowners are asked questions about the standard and finish of the home, the timeliness of the build, the handover process, how likely they would be to recommend the developer, and more.

We are delighted to have achieved a 5-star builder status in their survey. This is testament to the whole team at Thakeham and the team of professionals that we work with on a daily basis.


Build quality, a commitment to community, and award-winning customer care are all part and parcel of what you get when you buy Thakeham.

Nicky Wilmshurst and Rhyan Thwaites bought a new home in Burgess Hill. Nicky said: “We had not heard of Thakeham before but as we talked to friends and family, it transpired that a friend’s brother had bought a Thakeham house.

“We spoke to him and were delighted when he sang Thakeham’s praises, confirming our thoughts that we would be buying a high-quality new home from a well-regarded local developer who delivered on their promise.”

If you’re interested in hearing what more of our customers have to say about our homes, take a look at our testimonials page.


Our passion is creating quality homes and leaving a legacy for you to enjoy that we can be proud of. We build a wide range of homes, from one bedroom apartments to five bedroom family homes, each with different architectural styles — and take pride in the fact that every Thakeham development showcases a unique character. 


For more information about our current developments and property listings, visit our developments page here or try our property search tool

Or, simply get in touch with us to register your interest and arrange a visit to one of our showhomes.

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